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We help SMBs install clarity, systems, and accountability — so you scale with confidence instead of chaos
We help SMBs install clarity, systems, and accountability — so you scale with confidence instead of chaos
Standardize workflows; deliver repeatable quality.
Cut ramp up time with clear SOPs/Checklists.
Capture tribal knowledge; reduce risk.
Operational discipline supports growth.
" Companies that adopted process standardization experienced a 20% increase in productivity, among other improvements." Source: Driving Excellence through Process Standardization. Mckinsey 2022
New hires ramp up in weeks, not months, with step-by-step SOPs. Training becomes consistent and repeatable.
Every customer gets the same high-quality service, no matter who’s on shift. Standardized workflows reduce errors.
With clear roles, KPIs, and automation, your business scales smoothly instead of chaotically.
Capture critical knowledge so the business isn’t held hostage by one or two experts. Processes live in a system, not just in people’s heads.
💲 $1,500 | 2–3 weeks
👉 Best for owners who need clarity before investing in full systems.
💲 $15k–$20k | 6–8 weeks
👉 Best for growing businesses ($2M–$15M revenue) that want consistency, faster onboarding, and scalability.
💲 $7.5k–$10k/month | 12-month retainer
👉 Best for businesses preparing for major growth, new leadership, or an eventual exit.
Not ready to book your call?
Discover your Business Clarity Score across Clarity, Standardization, Accountability, Measurement, Improvement. Designed for SMBs with 10+ employees or $2M+ in revenue.
Contact us if you cannot find an answer to your question.
We define the process inventory upfront and stick to it.
AI can draft steps, but it can’t align teams, resolve handoffs, or drive adoption. We use AI to move faster—but our value comes from facilitation, fit to your business, and accountability so people actually follow the playbook.
No. We deliver in your preferred tool (Notion, Confluence, SharePoint, Google Drive). If you don’t have one, we’ll suggest a simple setup. No forced licenses. However, we do work with vendors for centralized documentation if that is your preference.
We deliver all projects remotely. That means no travel costs, no wasted time, and faster turnaround. Your team spends only a few focused hours in workshops, while we do the heavy lifting behind the scenes. Remote delivery also makes it easy to involve multiple team members, even if they’re in different locations.
We guarantee clear deliverables on time (maps, SOPs, dashboards, and plans as scoped). If we miss, we fix it at our cost. Results (like fewer errors) depend on your team using the system—we help enforce adoption through coaching and audits.
We track simple KPIs such as lead time, error/rework rate, onboarding duration, and customer response SLAs. Tier 2 installs a starter dashboard; Tier 3 implements advanced, real-time dashboards with quarterly reviews.
SMBs in e-commerce/DTC, services, manufacturing, professional firms, trades—processes differ, but the system for clarity and accountability is universal.
Tier 3: Monthly retainer (12-month term).
Most clients choose Tier 2. Your diagnostic becomes the foundation for your Business Playbook—we expand documentation, create critical SOPs, and install performance routines.
We’ll prioritize by impact (customer-facing, high-risk, or high-cost steps). Additional processes/SOPs can be added as a fixed-price add-on or moved into Tier 3.
Yes—in Tier 3 we create an automation/outsourcing roadmap (AI, Zapier, BPO) once your processes are stable. Automating chaos doesn’t work, so we sequence it properly.
Yes—start with Tier 1 ($1,500). In 2–3 weeks you’ll have your first map and a 90-day plan. If you move to Tier 2, this becomes your launchpad.
Learn how to overcome the challenges and opportunities of SMB industry in issues such as owner dependency, scaling issues, small business efficiency, SOPs, process documentation, waste reduction, cost improvement, new employee onboarding, etc.
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